Crafted gifts by A-resose
Crafted gifts by A-resose Frequently asked questions
Below we answer the most common questions about our products and services.
-
Is A-Resose a physical shop?
No, we are a webshop and you can only order from us online (now).
-
Does A-Resose have a visiting address?
No, the address indicated here is not a visiting address.
-
Can I send an order anonymously?
The order is always sent without an invoice. The recipient only knows who the parcel is from, unless a card with name is added.
-
When will my order be delivered?
Our personalised products are shipped within 2-4 working days.
-
What should I do if I have received a product that is damaged?
Send an e-mail to info@a-resose.com with your order number and a photo of the damage. Damages to a received parcel, can be reported within a maximum of 5 working days.
-
Can my order be delayed?
We will do our best to avoid delays, if it does occur we will contact you by e-mail for a new delivery date.
-
My order has been delivered, but I haven't received anything?
Please contact us a.s.a.p. so we can investigate the track and trace with the carrier
-
How do you manage reviews?
"It is important to us that reviews give the best possible picture of our products and service. Our reviews are therefore managed, impartially, by WebwinkelKeur.
Webwinkelkeur has taken measures to ensure the authenticity of reviews. You can read what these measures are here.
Our customers are not rewarded for writing reviews. No discounts or other gifts are given."
-